Shipping policy

Delivery Costs

AT PRESENT UK DELIVERIES MAY TAKE A DAY LONGER DUE TO COURIER OVERLOAD (INCLUDING THE SATURDAY DELIVERY OPTION) APOLOGIES IF YOUR PACKAGE ARRIVES LATER THAN YOU OR WE EXPECT.

All Delivery costs are determined by the weight and size of the product(s) ordered and where in the world we are delivery to, unless otherwise stated. The delivery costs are always displayed to you when you proceed to the checkout and before you enter your payment details. Please make a careful note of this as mistakes cannot be rectified afterwards. We reserve the right to increase delivery costs as per Royal Mails annual rise.

Ordering & Dispatch

Unless otherwise stated in the item description, we aim to dispatch all orders within two working days (Monday to Friday) from you placing your order, 24 hours for Special Delivery orders. If we anticipate any delay in this time period we will do our upmost to keep you informed by email but unforeseen circumstances do arise.

 

Dispatch Times

Please check all item descriptions as dispatch times may vary for certain products, these dispatch times are an estimate and can become shorter or longer. Idle Moments Limited is not bound by any timescales listed anywhere on this website, they are an estimate only and are for information purposes.

Delivery

We can deliver product(s) to UK only. As a general guide, approximate delivery timescales after dispatching your product(s) are:

Delays or Loss in Transit

Once your order has left our premises it is then solely and fully in the hands of the delivery/courier company as from the day your order status is changed to “Sent Out” or “Dispatched” (by choosing a delivery option this is the follow on service you have chosen and paid for yourself as a customer).

We can provide you with any tracking information, dates, reference numbers etc, but it is therefore your responsibility to track and trace the parcels in transit and claim for any loss or damage of items whilst in the hands of the delivery/courier company.

We reserve the right to help you with claims but Royal Mail and most couriers suggest waiting at least 28 days for delivery of any parcel before a claim form can be submitted for a parcel deemed as lost in transit, this allows time for a parcel to be collected from the collections office if no one was home when they attempted delivery, and for the parcel to be delivered back to sender if it was not collected, any claims will not be submitted to Royal Mail until after 28 days by Idle Moments Limited Unless these conditions state otherwise, we are not liable for any loss, costs, damages, charges or expenses caused by any delay in delivery.

Returns By Royal Mail

If a package is returned to us because you failed to get it redelivered or collect it from your local delivery office within the timescale on the card left by the postman (normally 7 days for recorded and special deliveries, and 28 days for standard 1st and 2nd class mail), because you were not home when the postman attempted to deliver, then postage fees to resend an item back out to you may be requested before it is resent, because we (as the sender), have to repay postage on the item to be resent.